FAQs

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General Questions

What is Holy Fire Elixirs?

Holy Fire Elixirs is a faith-driven wellness brand that offers natural, prayerfully crafted remedies to support both physical health and spiritual well-being. Our products are made with intention, care, and a heart to serve, with each batch designed to strengthen the body and nurture the spirit.

Who is behind Holy Fire Elixirs?

Holy Fire Elixirs was founded by Lissa Muñoz, a Christian mom and passionate wellness advocate. Along with her family, Lissa’s mission is to provide natural remedies that honor God’s creation and encourage holistic wellness. We believe that wellness is not just physical, but spiritual and emotional as well.

Product Information

What ingredients are used in your products?

Our products are made with all-natural ingredients, including herbs, spices, essential oils, and botanicals. Each ingredient is carefully selected for its healing properties and to promote overall wellness. We strive to honor God’s creation by using ingredients that are effective and safe for you and your family.

Are your products vegan and cruelty-free?

Yes! All our products are 100% vegan and cruelty-free. We are committed to creating products that are not only good for your body but also kind to animals and the environment.

How should I store my Holy Fire Elixirs?

To maintain the quality of your elixir, store it in a cool, dry place away from direct sunlight. If you are storing a product with essential oils, we recommend keeping it in a dark glass container to preserve its potency.

Orders and Shipping

How long will it take to receive my order?

We typically process orders within 1-2 business days. Shipping usually takes between 5-8 business days, depending on your location. Please note that shipping times may vary due to external factors like weather or carrier delays.

Do you offer free shipping?

Yes, we offer free shipping on orders over USD $75! For orders under that amount, shipping will be calculated at checkout based on your location via UPS or USPS.

Can I track my order?

Yes, once your order has shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.

Returns and Exchanges

What is your return policy?

We accept returns on unopened and unused items within 15 days of purchase. However, there will be a restocking fee and customer is responsible for any return shipping costs. If you receive a damaged product during shipping, please contact us as soon as possible, and we will evaluate the issue on a case-by-case basis. Custom products are non-returnable. For more details, please visit our Return Policy page.

How do I return a product?

If you wish to return an item, please contact us through the Contact Page to start the process. Once we receive and inspect the returned product, we will notify you if a refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.

Prayer Requests

How do I submit a prayer request?

We are honored to pray for you and your loved ones! Please submit your prayer request through the Contact Page. No request is too big or small, and we believe in the power of prayer to bring about healing and transformation in all areas of life.

Will you share my prayer request with others?

No, your prayer request will remain confidential unless you specifically request for it to be shared. We take privacy seriously and will only pray over the request you share with us.

Didn't find what you were looking for? Feel free to contact us at any time!